Operations Manager

About Cohesion

Cohesion builds the software, AI, and advisory services that connect people, systems, and spaces in commercial real estate: access control, smart maintenance, tenant experience, and energy management, all from one platform.

About the position

The Operations Manager owns the administrative, operational, compliance, customer-readiness, and cross-functional coordination work required to keep the business running cleanly and consistently. This role coordinates across HR, vendor management, customer readiness, internal systems, and leadership support. It's an execution and coordination role, not an executive proxy role.

What you will do

Company operations

• Maintain our operating cadence through checklists, SOPs, documentation, and recurring meeting coordination.
• Track software licenses and SaaS renewals, and coordinate IT and facilities needs.

Vendor and compliance

• Maintain vendor lists and renewal calendars.
• Coordinate compliance obligations, including state registrations, insurance renewals, and business licenses.
• Escalate compliance risks to the CEO.

Customer readiness

• Prepare teams for customer meetings and business reviews.
• Maintain customer health dashboards tracking account status, risks, and renewal dates.
• Coordinate customer-facing materials.

Product and data coordination

• Translate customer feedback into documented stories for product teams.
• Track product follow-ups and maintain visibility into customer-impacting work.

CRM hygiene

• Maintain accurate records through deduplication and field cleanup.
• Monitor lead routing and keep the data our dashboards depend on reliable.

HR and people operations

• Support onboarding, offboarding, recruiting, and performance review logistics in partnership with our external HR providers.

Executive support

• Prepare agendas, action item lists, and decision logs for leadership meetings.

Required qualifications

• 5-10 years in operations, business operations, revenue operations, or a similar cross-functional role.
• Strong project management and follow-through skills.
• Experience managing recurring processes, trackers, and SOPs.
• Proficiency with CRM systems, project management tools, and Microsoft 365 or Google Workspace.
• Strong written communication and good judgment around confidentiality and escalation.
• Ability to operate in a fast-moving startup environment.

Desired qualifications

• Experience in B2B SaaS, proptech, or real estate technology.
• Background in customer success operations or revenue operations.
• Experience with Zoho CRM, Monday.com, Linear, SharePoint, Adobe Sign, or Rippling.
• Experience coordinating a compliance calendar or vendor renewals.

What you can expect from Cohesion

Cohesion is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States. Our benefits are designed to invest in our employees and their families, supporting their health, happiness, and overall quality of life.

Health and wellness

United Healthcare PPO medical coverage, dental and vision through MetLife, short and long-term disability, a $40 monthly wellness reimbursement, and pet insurance.

Retirement

401(k) with a 100% match on the first 1% of compensation, plus a 50% match on the next 5%.

Work-life balance

Paid time off (PTO): enjoy a responsible unlimited PTO program after 3 months of employment.

Remote work: up to 4 weeks annually of fully remote work.

Hybrid work environment: Chicago-based employees work out of our bright and sunny HQ office Tuesday through Thursday, with snacks, drinks, collaboration space, and an outdoor patio overlooking the Chicago River.

Professional development and culture

Collaborative environment: work in an open environment with optional creative brainstorming sessions for all employees.

Annual all-staff gathering: participate in a two-day mix of professional development and fun.

Monthly events: enjoy an all-employee lunch per month, an all-employee breakfast per month, and monthly social events.

Additional perks: $50 monthly cell phone reimbursement and tax-free transit benefits.

At Cohesion, we see diversity and inclusion as a source of strength. We believe building trust and innovation are best achieved through diverse thought and practice. Individuals seeking employment at Cohesion are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.