Privacy Policy

At cohesionIB, Inc. (“Cohesion”, “us” or “we”), our vision is to empower real estate with true intelligence and to create better experiences for owners, managers, and tenants. We take the privacy of our customers and users seriously and have established this Privacy Policy to explain what we do with the information that is collected through our website, proprietary software-supported Intelligent Building Platform, and services (collectively, our “Services”).  


We may revise and update this Privacy Policy from time to time in our sole discretion. Any updates are posted on our website, available at All changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Your continued use of or access to the Services after we make any updates is deemed to be acceptance of those updates. You are encouraged to review the Privacy Policy periodically for any updates.







Personal Data

We collect some personally identifiable data (“Personal Data”) from individuals who access our Services, when they voluntarily provide such information. This includes your name, email address, and phone number when you create an account to use our software Platform, contact us with inquiries or for support, or respond to a survey. Similarly, we may, when granted permission, track certain basic website user information about the visitors to our website such as IP address browser type, the internet service provider, hardware, operating system version, unique device identifiers, mobile network information, and click patterns.  So that you can use our Platform, such as for building access, we acquire your device level ID. When you invite guests to your building using our software Platform, we collect the information you provide such as the guest’s name, email address, and phone number. For individuals who want to use our Platform to access a parking garage, we may also need your license plate number to offer that feature. In cases where our software acts as a passthrough for a third party to provide a feature, Cohesion may not store the information you provide. For example, you may use your credit card to make purchases on our Platform, but we do not keep that information. Depending upon the Services provided, Cohesion also obtains location information through your IP address, when you grant background location permission when using the Services, and through beacons located at a property.  To avoid interruptions to our Services, we receive notification when your device crashes. By volunteering information, you consent to our use of it in accordance with this Privacy Policy, including consent to the transfer of that Personal Data to Cohesion’s offices and servers, as well as to authorized third parties referred to in this Privacy Policy.  Your personal data collected through our Services is stored on servers located in the United States.


A company in a building that offers our Services may also provide us the above information for its employees, so we can initiate bulk account registrations and invite the building’s tenants to access the Services. Those registrations may also be automated so that new accounts are created or removed as employees come and go from the company.


We may use third party licensors to deliver the Services to you such as TransitScreen for transportation information.  This Privacy Policy does not apply to these third party sites and providers.  Rather, those sites are subject to their own rules and policies.  This includes third party provider TransitScreen’s privacy policy available at Transitscreen@io/privacy.html.



Our Services are not intended for anyone under the age of 13 and anyone under the age of 13 should not use our Services or provide any Personal Information.


Aggregated Information

When you interact with Cohesion’s Services, we collect some information that cannot be specifically identified to you, to track aggregate statistics like the total number of users of our Services, the number of visitors to particular pages, etc. We may store that information at Cohesion or include it in databases owned by affiliates, agents, or service providers. No Personal Data is used in this process. To the extent the use of our Services generates location data (for example, if a user engages the Services to access a turnstile at their office), we may also strip it of Personal Data and use it as anonymous, aggregate information.  



Personal Data  

We use Personal Data for the purpose it was solicited—for example, to verify that an individual is an authorized user eligible for access to our Services, to provide users and their authorized guests with the Services, to make sure functionality that is dependent on Personal Data (like access control) works for the relevant individual, to understand how visitors use our website to make it better, for marketing purposes when permission is granted to collect your information or it is voluntarily given, to track user activity on our software Platform such as click patterns and time on site, or to respond to a request for support.  

Aggregated Information  

We use aggregated, non-identifiable information to:  

  • Understand and improve building workflows;

  • Conduct research on the usage of our Services;

  • Customize and develop new and existing product offerings; and

  • Improve the content and functionality of our Services.  



Personal Data  

We take your privacy very seriously. The Personal Data we collect is limited to what we need to provide our Services. We do not sell your information to third parties, and we do not use cookies to service interest-based advertising.  

We generally do not disclose Personal Data in the normal course of our business. However, there may be certain circumstances in which we may share your Personal Data without further notice to you:  

  • In limited circumstances, we may disclose information to third parties who already have it (for example, if you are having trouble with a feature of our Services, we may in the course of troubleshooting discuss your name or company e-mail address with the employer that has verified you as a building tenant).  

  • From time to time, we may use the services of affiliates and third party service providers or licensors to offer our Services, and we may disclose limited Personal Data to them if needed to perform their specific function. In such circumstances, we require the third parties to commit to protect the confidentiality of such information.  

  • In the event of a corporate sale, merger, reorganization, or similar event, Personal Data may be part of the transferred assets.

  • We may disclose aggregated, non-personally identifiable information with business partners, prospective customers, and other third parties.  

  • If required to comply with legal obligations, to prosecute or defend claims by or against Cohesion, to protect the personal safety of users of our Services or the public, and to protect our rights.


For legal proceedings, we may disclose Personal Data: (a) to a governmental authority as part of an investigation to determine Cohesion’s compliance with any applicable law, rule or regulation (including privacy laws, rules and regulations); (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding; (c) as otherwise required under any applicable law, rule, or regulation; and (d) in good faith, to protect or defend the rights or property of Cohesion and other customers or users.  



We protect Personal Data through security safeguards that are consistent with the standards we use to protect our own confidential and proprietary information. These safeguards include the use of confidential passwords to access the Services and imposing confidentiality requirements on our employees. However, please bear in mind that no information is ever 100% secure.  



You may log in to your Cohesion account to review, update, or delete Personal Data if you have been granted the authority to do so. However, you may need to keep your account active with minimal Personal Data if your place of work utilizes our Services as the only means of access to your space.  



We respect your privacy, but not as much as your feedback! If you provide us with any suggestions or product ideas, you agree that such information is non-confidential and that Cohesion is free to use, reproduce, disclose, and distribute it to others without limitation or attribution.   In addition, please note that this Privacy Policy only applies to information collected by Cohesion through our Services. This Policy does not apply to any third-party sites which our website may link to, and our inclusion of such links does not imply that Cohesion endorses or has reviewed the sites or their privacy policies, which you are encouraged to review directly.  



Our goal is to ensure that our privacy practices are comprehensible and easy to understand. If you have any questions or comments, please email us at