Multi-state portfolio standardizes mobile access
Fewer access exceptions and a single operating standard across sites
Schedule a CallChallenge
A different access process at every site
Solution
One mobile credential and access standard, portfolio-wide
Outcome
Fewer exceptions, faster onboarding, a clearer audit trail
Result
One standard
Replaced building-by-building access processes with a single mobile credential model
Company
Multi-state portfolio
Industry
Workplace
Services
Mobile Access & Credentialing
This portfolio had the common pattern: great intent, mixed execution. Each site had slightly different steps for credentials, visitors, and change events. The team needed a single operating model that could scale as locations were added or refreshed.
The Challenge
Security and workplace teams were managing different access processes by building, which increased exceptions, slowed onboarding, and made reporting harder for a distributed portfolio.
What We Did
- Aligned policy and process for how access changes are requested, approved, and verified.
- Deployed a mobile-first credential experience that met users where they are (phone + wallet) while keeping security operations in control.
- Connected the workflow to the existing access environment to avoid a high-risk "big bang" replacement.
The Outcome
The program is a strong example of "start where it's fastest." Once access is consistent, the same platform can expand into broader operational reporting and experience improvements, without re-platforming the building every time a new requirement appears.