The John Buck Company Boosts Operational Efficiency Across Two Chicago Towers
How The John Buck Company turned two Chicago office towers into one connected, data-driven operation with Cohesion
Schedule a CallChallenge
Two towers, competing priorities, no unified view
Solution
One smart building platform plus Savvy analytics
Outcome
93% tenant adoption and a 25% drop in urgent work orders
Result
93% tenant adoption
Tenant companies across both buildings actively use Cohesion's digital amenities
Company
The John Buck Company
Industry
Commercial Real Estate
Services
Smart Maintenance & Tenant Experience
The John Buck Company (JBC) manages 151 North Franklin and 155 North Wacker, two Class A office towers in Chicago totaling more than 1.93 million square feet. Cohesion's smart building platform gives JBC's team the tools and the data to run both buildings as one connected operation.
The Challenge
Tenant expectations keep shifting alongside changes in how offices get used, and JBC needed to raise operational efficiency and tenant satisfaction without adding cost or headcount. That meant replacing manual, building-by-building processes, physical keycards, phone-in work orders, spreadsheet-tracked reservations, with tools staff and tenants would actually use.
What We Did
- Mobile keycards. Tenants and their teams get secure, tap-to-enter access without a physical card, and JBC gains occupancy data it didn't have before.
- Space reservations. Tenants book amenities and collaboration spaces directly from the app, cutting out phone calls and email chains.
- Air quality optimization. IAQ monitoring keeps both towers in peak condition and supports JBC's ESG goals.
- Smart Maintenance. Work orders, maintenance prioritization, and vendor coordination all run through one system instead of scattered spreadsheets and calls.
- Savvy by Cohesion. Data from every system, access, reservations, air quality, work orders, comes together in one dashboard, giving JBC a single, centralized view for decision-making.
The Outcome
Across both buildings, JBC has seen high tenant adoption of Cohesion's digital tools: 93% of tenant companies use the platform's digital amenities, and mobile keycard usage is up 1.3x year over year as more tenants return to the office. On the operations side, urgent work orders are down 25% year over year and pollutant levels have dropped 16% through air quality optimization, freeing up staff time while keeping both towers in better condition.
With Savvy layering analytics on top of that data, JBC now has one place to see how tenants use the buildings, and evidence to back the leasing and asset management decisions that follow.